🔄 Return & Refund Policy
At Prime Play Athletics, we put our customers first ❤️. We understand that sometimes things don’t go as planned – maybe you ordered the wrong size, received a different item, or simply changed your mind. That’s why we have created a fair and simple Return & Refund Policy for you.
📦 Returns Policy
- You may return most items within 7 days of receiving your order.
- Items must be:
- Unused and unworn 👕
- In original condition and packaging 📦
- With all tags and labels intact 🏷️
- Return requests made after 7 days may not be accepted.
🔁 Exchange Policy
- If the size doesn’t fit or you’d like another color, you can request an exchange instead of a refund.
- Exchanges are subject to stock availability.
- We will send your new item once the original one is returned.
💰 Refund Policy
- Once we receive your returned product, our team will inspect it.
- Refunds will be processed within 5–7 business days after approval.
- Refunds will be issued to your original payment method (e.g., credit card, PayPal, bank transfer).
- In some cases, it may take longer depending on your bank or payment provider.
⚠️ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- Undergarments & innerwear 🩲
- Customized or personalized products 🎨
- Clearance or final sale items 🏷️
📧 How to Request a Return/Refund?
- Contact us at info@primeplayathletics.com with your order number.
- Explain the issue and attach photos (if needed).
- Our support team will guide you through the process.
🛡️ Our Commitment
We aim to make returns and refunds as smooth and fair as possible. Our goal is to make sure you are always satisfied with your shopping experience at Prime Play Athletics.
👉 Shop with confidence, knowing that we’ve got your back.